ttec WFO Launch Page

Welcome to Workforce Engagement Management (WEM)

Workforce Engagement Management (WEM) (formerly WFO) is an Alvaria web-based application that allows employees to manage their schedule and request changes online. WEM features allow automatic evaluations of employee requests against Company policies and business needs. In a matter of seconds, WEM will approve, deny or wait list requests. This allows better management and streamlines the request processes.

Note: Greek language translation is now available in the bottom left of standard WEM.

Other languages & localizations are still supported in Alvaria Settings > User Profile > Locale
Login to Alvaria WEM

Server Status

Updates and Tips
Need to learn more about WEM: Go to Job Aides
Tips for Associates:

Submitting a request for time off? Don't forget to check the Personal Account, Group Allowance and Intra-Day Staffing Balances first! These will give understanding of availability of accrual time and/or date availability before you submit.

Submitting a request for time off? Don't forget to check your schedule first! If you have training or meetings scheduled on that day you will need to ask your team lead to assist with having it rescheduled prior to submitting your request, or it may be declined.

Currently on the wait list for time off? Don't forget to check Request Viewer each day, you could be approved or denied up to 1 day before the requested date!

Denied for time off? Try submitting your request on the shift trades board!

GWFM Teams:

Automated shift bidding is available! Contact your GWFM Manager to get started

Real Time Updates

System update:
The eSP system is up and available for use for eligible US, Philippines and Canadian sites and programs. If you have any questions please contact your supervisor or Global Workforce Management representative.

System Issues Announcement: Associates
If you are experiencing an issue logging in to eSP, please contact your Supervisor. They will assist in verifying eligibility and/or working with the Global Workforce Management team.